Does my POS need to be updated?+
Not usually. Hyst integrates via API or middleware with most POS systems, so there's no update needed on your end. Our team handles the technical setup during onboarding.
What if my POS isn't on the list?+
We add new integrations regularly. If your POS isn't listed, contact us — we can often connect to systems via API within a few days. We've never left a restaurant stuck.
How long does integration take?+
For major POS systems, integration is completed during your onboarding call — typically under an hour. Custom or legacy systems may take a few days for our engineering team to connect.
What happens if the POS goes offline?+
Hyst queues orders and delivers them the moment your POS reconnects. Customers are never left in the dark — they receive an estimated wait time during any interruption.
Can I manage menus from my POS?+
Yes. For two-way integrations, updates made to your POS menu sync to Hyst automatically. You can also manage your Hyst menu independently if you prefer.
Is there a cost for POS integration?+
No. POS integration is included in all Hyst plans. There's no setup fee, no monthly add-on, and no cost for switching POS systems in future.