Find answers to common questions — whether you're ordering food as a
customer or partnering with us as a restaurant.
How can we help you?
Choose a category below to see the most relevant questions.
We never charge restaurants high commissions. Because restaurants don't
pay excessive fees, they can offer their actual menu prices to customers.
Yes. Restaurants manage their own menus and prices. We simply display
their genuine menu pricing without additional markups.
Absolutely. We use secure payment gateways to ensure every transaction
is encrypted and protected.
Orders can be cancelled only before the restaurant starts preparing
your food. Once preparation begins, cancellation may not be possible.
We accept major debit and credit cards, along with popular digital
wallets, so you can pay in whichever way is most convenient for you.
Yes. Once your order is confirmed, you can track its status from
preparation through to delivery directly from your account.
If there's an issue with your order, contact our support team right
away through the Contact Us page, email, or phone, and we'll help
resolve it as quickly as possible.
You can reach our support team through the Contact Us page, email,
or phone. We are happy to assist with any issue.
No. Our platform follows a zero-commission model, helping restaurants
earn more while customers enjoy fair menu prices.
Simply get in touch with our team through the Contact Us page, and
we'll guide you through onboarding your restaurant and menu.
Yes. You have full control over your menu items, pricing, and
availability, and can update them at any time.
Orders come through in real time to your restaurant dashboard, where
you can accept, prepare, and update the status of each order.
Payments are settled directly to your account on a regular payout
schedule, with no hidden deductions since we don't take commission.
There's no cost to list your restaurant. Our goal is to help
restaurants grow without extra fees eating into their earnings.
Yes. You can mark your restaurant as temporarily closed or unavailable
directly from your dashboard whenever needed, such as during busy
periods or holidays.
Our partner support team is available to help with onboarding, menu
setup, order issues, and any other questions you may have.
Still have questions?
Our support team is always ready to help you with orders,
restaurants, payments, or any other queries.