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Frequently Asked Questions

Find answers to common questions — whether you're ordering food as a customer or partnering with us as a restaurant.

How can we help you?

Choose a category below to see the most relevant questions.

We never charge restaurants high commissions. Because restaurants don't pay excessive fees, they can offer their actual menu prices to customers.
Yes. Restaurants manage their own menus and prices. We simply display their genuine menu pricing without additional markups.
Absolutely. We use secure payment gateways to ensure every transaction is encrypted and protected.
Orders can be cancelled only before the restaurant starts preparing your food. Once preparation begins, cancellation may not be possible.
We accept major debit and credit cards, along with popular digital wallets, so you can pay in whichever way is most convenient for you.
Yes. Once your order is confirmed, you can track its status from preparation through to delivery directly from your account.
If there's an issue with your order, contact our support team right away through the Contact Us page, email, or phone, and we'll help resolve it as quickly as possible.
You can reach our support team through the Contact Us page, email, or phone. We are happy to assist with any issue.

Still have questions?

Our support team is always ready to help you with orders, restaurants, payments, or any other queries.

Address

Hounslow, London
United Kingdom
TW3 2DX

Phone
+44 7879 175585
Email
info@hyst.uk

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